How the Future of Mobile Technology Will Affect Your Mobile Workforce in 2016
The future of enterprise mobility directly affects your mobile workforce. In fact, some groups predict that your field agents will need to become more tech-savvy and use complex tools as the years progress. They need to be able to respond immediately and more effectively to urgent service requests sent by customers using new gadgets and mobile applications or apps. In fact, here are some predictions provided by Gartner Fellow Daryl Plummer.
Gartner's Predictions on Mobile Technology Trends in 2016
Here are Gartner's Predictions on Mobile Technology Trends in 2016:
• 2/3 of the mobile workforce will own a smartphone;
• 40% of the workforce will be mobile;
• Field Service Organization will purchase 53 million tablets in 2016; and
• Approximately 56% of smartphones purchased by businesses in North America and Europe will be Android devices.
Based on these predictions, Gartner foresees a boost in field agent mobility.
Gartner’s Top Predictions for Our Digital Future
Here are Gartner’s Top Predictions for Our Digital Future:
1. Robo-writers create content - By 2018, 20 percent of business content will be authored by machines.
2. Things will need help - By 2018, 6 billion connected things will be requesting support.
3. Agents get independence - By 2020, autonomous software agents outside of human control will participate in 5 percent of all economic transactions.
4. You work for a robo-boss - By 2018, more than 3 million workers globally will be supervised by a “robo-boss.”
5. Smart buildings are vandalized - By year-end 2018, 20 percent of smart buildings will have suffered from digital vandalism.
6. More smart machines go to work - By 2018, 45 percent of the fastest-growing companies will have fewer employees than instances of smart machines.
7. Customer digital assistants hold conversations - By year-end 2018, customer digital assistants will recognize individuals by face and voice across channels and partners.
8. Employees wear trackers - By 2018, 2 million employees will be required to wear health and fitness tracking devices as a condition of employment.
9. Smart agents manage our tasks - By 2020, smart agents will facilitate 40 percent of mobile interactions, and the post-app era will begin to dominate.
10. Customers cause cloud failures - Through 2020, 95 percent of cloud security failures will be the customer’s fault.
The use of mobile apps will also increase in the next few years as companies recognize the importance of integrating existing systems with the latest mobile apps. Businesses will soon use the apps that work for them throughout their organization in order to get maximum results. Today, thousands of companies have made the shift from using paper to using mobile forms and paperless solutions. Now you can too! Every day we are formitizing our client’s paperwork and we will formitize your forms too! Find out how going paperless can help your business. Take the tour today!
Image source: http://www.coredigitalworks.com/10-benefits-content-distribution-mobile-workforce/
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